Frequently Asked Questions
Store
Absolutely! We would love to hear from you and assist with your selection selection as well as answer any questions you may have. Call our order line at (330) 473 -5415. Mon - Sat 8am - 6pm
- No salesman hovering nearby while you shop. “Hassle -Free” shopping experience....
- No extra-middle men, markups, wholesalers or distributors
- You shop when you want....at your convenience...without store hour limitations
- You pay NO sale tax on orders shipped outside the state of Ohio!
- Secure Website...your identity is protected with 128-bit SSL encryption.
- You are purchasing Solid hardwood furniture made by skilled Amish craftsmen with integrity and quality workmanship!
- By checking out with Pay Pal you may qualify for their “Buy now, Pay later” program (subject to credit approval)
- To ensure excellant craftsmanship, All furniture is fully inspected for defects before it ships to you!
- Reach a live salesperson through our Customer Service Number
- Generous 1 year guarantee against defects in materials and workmanship on each furniture piece.
- We stand behind everything we sell and promise you a great online experisence
We are family owned and operated and take great personal satisfaction in the quality workmanship, durability, and finishing details that go into each piece of furniture we offer on our website. Many of the Amish craftsmen we know personally, and feel honored to promote the beauty and elegance of their furniture lines. You can rest assured only the finest furniture construction components will be used in building your furniture, including select kiln dried North American Hardwood species.
Our return policy, will allow you to relax about online furniture shopping! We believe in the exclusive quality of our furniture lines! If for whatever reason you are not completely satisfied with your purchase, furniture can be returned within 30 days after delivery. Items returned in good condition will be refunded the purchase price minus a 15% restocking fee. Return shipping is the customers responsibility. Custom orders, special stain matches, or personalized items are not returnable.
Product damage is rare, due to our excellent team of delivery personnel. If however, your merchandise is damaged or defective upon delivery, you will be eligible for a full refund or replacement. Amish Valley is not responsible for damage done to merchandise after delivery.
Amish Valley also guarantees every piece of furniture against defects in material or workmanship for 1 year from date of purchase. Should you detect a defect your furniture will be repaired or replaced at no charge to you other than the necessary cost of shipping, which we can assist you in arranging. Please be prepared to send photo's of the defect so we can access the repairs needed. This warranty does not apply to issues caused by not maintaining the proper humidity level in the home, or misuse of any item.
We are only required to collect sales tax on furniture sales being delivered to Ohio addresses.
Products
We are the first to state that Amish Furniture is not for everyone! It is for those individuals who value quality and want to grace their homes with heirloom pieces that will be around for generations! Amish furniture is built to last! Great pride and detail go into every piece! The furniture is handcrafted from Solid Wood! It is NOT cheap pressed wood with veneer strips glued to it! These pieces are heavy, sturdy, & solid, lasting for years to come. This is not department store quality furniture! Amish rockers are made to rock your infants with and then pass on the your sons & Daughters to rock their infants with.
Almost all our Amish Furniture Pieces come fully assembles! It is NOT furniture that has been manufactured then shipped oversees, stored in a warehouse, and finally arriving on your doorstop boxed, in pieces with assembly instructions! It is being delivered to your home, straight from the Amish shops where it is handcrafted!
In order to keep our overhead cost low, we do not have a physical showroom you are able to visit. However, there are many retail furniture stores located here in Holmes County, Ohio where Amish furniture is on display. This website is intended for individuals who are not able to visit this beautiful area of Ohio, but would still like the opportunity to purchase quality furniture. By eliminating the expenses associated with a retail store, we are able to pass those saving on to our customers, keeping our Furniture very reasonably priced. If you would like to pick up your furniture, contact us and we will gladly discuss that option with you.
Amish furniture is NOT mass produced furniture. Each piece of furniture is individually built to meet your specifications and ship directly to you. We are able to have almost any furniure piece customized, something Big Box Stores are not able to offer. We will continue to add new styles and lines throughout 2012, so check back often.
Quality is extremely important to us! This website is dedicated to deliver premium quality products.
We refuse to sell cheap, poorly built furniture, similiar to that found in department stores! All of our pieces hold up to the test of time. Amish Valley Products researches the products we offer, many of the furniture pieces are handcrafted by our Amish neighbors, friends, and acquaintances, and we are in constant contact ensuring that your purchase will exceed your expectations.
We believe a Satisfied Customer is a Returning Customer.
The majority of our Furniture Pieces are fully Assembled. Bed Frames will be assembled by our in home delivery personnel. If an Item will require any assembly it will be noted on the respective product description.
Shipping
Yes we will gladly give you a shipping quote for your Amish Furniture Pieces. The prices on our website are computer generated and generally we are able to give you a better quote by calling our order line. Keep in mind however, that our furniture is handcrafted from solid hardwood. Amish furniture is much heavier in weight than imported, boxed furniture lines. We work with several Mennonite delivery services who deliver full-time for the local Amish Builders, and will be glad to see if we can assist you with shipping prices. The average dellivery rate is $1.75 per loaded mile from zip code 44681 to your physical delivery address.
Completion time varies depending on the number of furniture pieces ordered. The normal turn around is between 8-12 weeks. Keep in mind you are not ordering a factory made shelf pull! Though we live in a “throw away, fast food, instant gratification” society, our furniture is made by Amish Craftsmen who personally handle each piece. Quality built heirlooms take an immense amount of time and care. We believe the quality end result is well worth the patience of waiting! A short wait in comparison to a product that will last a lifetime.!